Managing the Customer Experience: Turn Customers into Advocates

Managing the Customer Experience: Turn Customers into Advocates
Financial Times Prentice Hall, 29 October, 2002.


The Complete IEP Guide: How to Advocate for Your Special Ed Child

The Complete IEP Guide: How to Advocate for Your Special Ed Child
Nolo Press, January, 2001.


The Fibromyalgia Advocate

The Fibromyalgia Advocate
New Harbinger Pubns, January, 1999.


The Consumer Advocate's Guide to Home Inspection: Avoiding the Nightmare of Purchasing a Money Pit

The Consumer Advocate's Guide to Home Inspection: Avoiding the Nightmare of Purchasing a Money Pit
Dearborn Trade Publishing, December, 2002.


Sexual Abuse Litigation: A Practical Resource for Attorneys, Clinicians, and Advocates

Sexual Abuse Litigation: A Practical Resource for Attorneys, Clinicians, and Advocates
Haworth Press, July, 2000.


The Power of Nonviolence : Writings by Advocates of Peace

The Power of Nonviolence : Writings by Advocates of Peace
Beacon Press, September, 2002.


Alternative Dispute Resolution the Advocates Perspective: The Advocate's Perspective (Contemporary Legal Education Series)

Alternative Dispute Resolution the Advocates Perspective: The Advocate's Perspective (Contemporary Legal Education Series)
Lexis Law Publishing, 1997.


Devil's Advocate

Devil's Advocate
Aperient Press, 01 November, 2001.


Greatest Moments in Lsu Football History

Greatest Moments in Lsu Football History
Sports Publishing, Inc., 01 November, 1998.


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